I have paid for my tickets but I have not received an order confirmation, what should I do?

If you have made a payment attempt for your Ticket Ballot reservation and have not received an Order Confirmation email, please first ensure to check your Spam/Junk filters for this email.

If you cannot find this email, please follow the steps bellow:

Step 1 - Go to The Open website.

Step 2 - Sign in using your email and password

Step 3 - Click your name on the top right-hand of the website and select 'My Account'

Step 4 - Select 'View Order History’ in the menu to the left of the website

Step 5a - If you did not successfully pay for your Ticket Ballot reservation, you will see an order for The 153rd Open with the status "Cancelled".

Step 5b - If you have successfully paid for your Ticket Ballot reservation, you will see an order for The 153rd Open with the status "Sold".

Step 5b.1 - Click on view file details under the correct file number

Step 5b.2 - Click on print summary

The File Summary for your order acts as an invoice and proof of purchase.

If you did not successfully complete purchase prior to the deadline and your Ticket Ballot reservation has been cancelled, click here for further information.